Privacy Policy
Privacy Policy
This Privacy Policy describes how Holmer Wave (the ‘Site’, ‘we’, ‘us’ or ‘our’) collects, uses and discloses your personal information when you visit the Site, use our services or make a purchase on general-ecom-987.myshopify.com (the ‘Site’) or otherwise interact with us (collectively, the ‘Services’). For purposes of this Privacy Policy, ‘you’ and ‘your’ refers to you as a user of the Services, whether you are a customer, website visitor or any other person whose information has been collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, revise the ‘Last Updated’ date, and take any other steps required by applicable law.
How we collect and use your personal data
In order to provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable Terms of Use, and protect or defend the Services and our rights and the rights of our users or others.
What personal data we collect
The types of personal data we obtain about you depend on how you interact with our website and use our services. When we use the term ‘personal data’, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide to us directly through our services may include:
- Basic contact details such as name, address, telephone number, email address.
- Order information such as name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information such as username, password, security questions.
- Shopping information such as items you view, add to your shopping basket or add to your wish list.
- Customer support information such as the information you provide in communications with us, for example, when you send a message through the Services.
Some features of the Services require you to provide us with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.
Data we collect through cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels and similar technologies (‘Cookies’) for this purpose. Usage Data may include information about how you access and use our website, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information we receive from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- companies that support our website and services, such as Shopify.
- Our payment processors who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment so that we can fulfill your orders and provide you with products or services that you have requested in order to fulfill our contract with you.
- When you visit our website, open or click on emails or interact with our services or adverts, we or third parties we work with may collect certain information automatically using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, please see the section ‘Third party websites and links’.
How we use your personal data
-Provision of products and services. We use your personal data to provide you with the services to fulfil our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges or other transactions, creating, managing and maintaining your account, organising shipping, processing returns and exchanges and enabling reviews.
- Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing, advertising and promotional communications by email, text message or post and to show you adverts for products or services. This may also include using your personal data to better customise the services and advertising on our website and other websites.
- Security and Fraud Prevention.
We use your personal information to detect, investigate or respond to possible fraudulent, illegal or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other login information with others. If you believe your account has been compromised, please contact us immediately.
-Communicating with you.
We use your personal data to provide you with customer support and to improve our services. This is in our legitimate interest to respond to you quickly, provide effective services and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with the operation of our shop with Shopify, see [Shopify's Cookie Policy](https://www.shopify.com/legal/cookies). We use cookies to operate and improve our website and services (including to remember your actions and preferences), to perform analytics and to better understand user behaviour (in our legitimate interest to manage, improve and optimise the services). We may also allow third-party vendors and service providers to use cookies on our website to better customise their services, products and advertising on our website and other websites.
Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Please note that removing or blocking cookies may affect your user experience and may result in some services, including certain features and general functionality, no longer working correctly or being available.
How we disclose personal data
In certain circumstances, we may disclose your personal data to third parties for legitimate reasons as described in this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who provide services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertising to you.
- When you instruct us to ask for your consent to disclose certain information to third parties, such as when shipping products or through the use of social media widgets or login integrations, with your consent.
- With our subsidiaries or within our group of companies to run a successful business.
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you submit user-generated content to a public area of the Services, that content will be publicly accessible.
Third-party websites and links
Our website may provide links to third-party websites or other online platforms. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such websites.
Children's Data
The Services are not intended for use by children and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with their Personal Data, you may contact us to request deletion.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security".
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you, please contact us by email at info@holmerwave.com or by post at Melbourne, Australia.