Refund Policy

Return policy

We have a 14 day returns policy, which means you can request a return 14 days after receiving your item.

Conditions for a return:
For your return to be accepted, the item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

How to start a return:
Contact us at info@holmerwave.com to start a return. Please note that returns must be sent to the following address:

If your return is accepted, we will send you a return label and instructions on how and where to return your parcel. Items sent to us without a prior return request will not be accepted.

If you have any queries about returns, you can contact us at any time at info@holmerwave.com.

Damage and problems:
Please check your order immediately upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can check the problem and find a solution.

Exceptions / non-returnable items:
Certain items cannot be returned, such as perishable goods (such as food, flowers or plants), bespoke products (such as custom-made or personalised items) and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your particular item.

Unfortunately, we cannot accept returns of special offers or gift cards.

Exchange:
The quickest way to ensure you receive the product you want is to return the item and place a separate order for the new item after the return.

14-day right of cancellation within the European Union:
Notwithstanding the above, if the goods are delivered to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the condition in which you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

Refunds:
We will notify you once we have received and inspected your return and let you know if the refund has been authorised or not. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and credit the refund.
If more than 15 working days have passed since your return was authorised, please contact us at info@holmerwave.com.